Therapy can evoke uncomfortable feelings such as sadness, guilt, anxiety, anger, or fear. We often explore challenging aspects of your life, which may trigger difficult memories during or between sessions. As you grow and change, your relationships may also transform, which can be challenging.

Despite the risks, the benefits of therapy typically outweigh the challenges. Clients who commit to the therapeutic process often experience:

• Long-term reduction in emotional distress

• Increased self-awareness

• Greater satisfaction in relationships

• Improved coping abilities

All information shared with me remains confidential except under the following circumstances:

1. If I assess you are at risk of harming yourself or someone else

2. If I learn of a child or vulnerable adult is being harmed by you or anyone else

3. If I am legally mandated by the court to release your records

4. If I learn that a regulated health professional is harming a patient/client

While I meet CRPO standards for independent practice, I regularly engage in clinical supervision to continually enhance my knowledge and ensure optimal client care. This may involve sharing case information with a supervisor, though your identifying information is always protected.

I am required to maintain session notes that include: appointment dates and times, brief topic overviews, interventions used, and any homework suggestions.

You may request copies of your records at any time (fees may apply) and have the right to request corrections to any perceived errors in your file.

I must retain your records for 10 years after our final session, or 10 years after your 18th birthday if you are under 18. Your file is stored electronically in a secure database that complies with the Personal Health Information Protection Act Standards (2004).

You have the right to:

• Ask questions at any time

• Let me know if something isn't working for you

• Request different therapeutic approaches

• Be referred to another therapist if you feel we're not a good fit

• Contact the CRPO with any concerns

Please provide at least 24 hours' notice for cancellations to avoid a $50 fee. If I need to cancel with less than 24 hours' notice, I will offer a complimentary make-up session.

The best way to reach me is via email at havenpsychotherapyclinic@gmail.com. Please allow 48-72 hours for a response as this is a part-time practice. Do not send confidential information via email, as it is not a secure channel.

Please do not contact me via email or phone in emergencies. As this is a part-time practice, I may not access communications promptly. In case of emergency, contact your healthcare provider or call 911.

Appointments are scheduled at the end of each session or via email.

I do not offer direct billing to insurance providers but will provide you with a receipt for reimbursement claims.

All of my appointments are currently virtual using video through the Jane App.

There is always an inherent risk in using technology for confidential interactions, though I take measures to protect your privacy:

• I use the Jane App which is secure for health professionals

• My internet is secure and password protected

• My computer is password protected and software updates are performed regularly

• I always work in a secure and private location.

In entering into a virtual therapeutic relationship, I trust that you as the client have access to reliable technology and are in a safe and private location during our sessions.

Should internet connection by lost during a session I will call you at the number listed on the intake form and we will continue the session over the phone or reschedule as appropriate.

In the event that I am concerned for your safety during a session, I will reserve the right to call EMS and send them to your location. I will confirm your exact location at the beginning of each session for this reason.